Bradley Applegate

Managed a portfolio of 76 major and enterprise clients, contributing to an annual recurring revenue (ARR) of USD $4.32M.

Increased ARR by 52% and boosted customer adoption to 75% by implementing strategic churn reduction initiatives.

Achieved a stellar 90% customer retention rate through proactive risk identification and mitigation strategies.

Analyzed usage data and engagement metrics to pinpoint improvements, enhancing customer experience and informing product development.

Established the Customer Success department for SimPRO Australia, implementing processes that enhanced customer experiences and operational efficiency.

Managed a portfolio of over 300 major and enterprise clients, increasing user base by 40% and generating $872,346 in Yearly Recurring Revenue (YRR).

Improved customer satisfaction and retention by 60%, maintaining a 95% satisfaction rate through strategic account management and data analytics.

Boosted operational efficiency by 20% through new reporting procedures and KPIs, while achieving a 90% first-contact resolution rate for client escalations.

Created custom BI reports and influenced product development, driving a 15% increase in client engagement and higher MRR for key accounts.

Managed a $6M recurring revenue portfolio of 10 major enterprise clients, including Banking and Government sectors.

Achieved a 4.5/5 quarterly client satisfaction score and sustained a 100% client retention rate through strategic advisory services.

Increased ARR by 5% and boosted product adoption by 25% through targeted upselling, cross-selling, and in-depth customer workshops.

Proactively managed customer health metrics and support tickets, ensuring a 95% resolution rate and seamless customer lifecycle.

Managed customer success initiatives for a portfolio of 1,000 major clients across Australia and New Zealand.

Secured $620,000 in new annual revenue by converting a holiday park client ($200K) and signing Santos Mining ($420K).

Exceeded first-year KPI targets by 30 properties through strategic account management and marketing initiatives.

Increased brand visibility and client engagement by 25% by representing RMS at trade shows across Australia and New Zealand.

Secured a national client with over $2M in projected revenue by revitalizing the Holiday Apartment market through a new marketing plan.

Expanded client base into international markets (Cook Islands, Fiji, Hong Kong, Thailand, Bali), increasing international revenue by 30%.

Drove 20% business growth by building relationships with integrated partners and generating leads and referrals.

Coordinated marketing campaigns and delivered presentations to CEOs and government representatives, enhancing brand presence and attracting new clients.

Supervised a small sales team, generating sales leads and contributing to the successful launch of a new consumer-based product.